​This article outlines the quality guarantee and return policy for Gift4MyTeacher printed orders fulfilled through Gelato. It covers what is covered by the quality guarantee, how to report an issue with an order, what happens when an order is lost in transit, and what options are available for returned orders.

 

 

Quality Guarantee

We want you to be satisfied with the quality of the products you order. If you are not satisfied with the quality of a product, please get in touch with us within 30 days of receiving the item and we will do everything we can to investigate and find a solution.

 

If our quality assurance team validates your claim, we will be happy to send a complimentary replacement order to your customer as quickly as possible. We'd much rather fix any problems and send a replacement order to make sure you are happy with orders.

 

If a replacement order is not feasible, or you can't wait for a new order to arrive, please indicate that when you reach out to us and we'll give you a refund.

 

Colour Consistency

We use the same print machines, paper types, and work processes as our print partners to minimize colour variations. However, printing is a chemical process and 100% consistency cannot be achieved. Multiple factors influence the color, consistency, and final result, including:

• Machine type

• Machine settings

• Paper types

• Humidity in the room

• When the machine was last cleaned

Colour variations that may occur due to the above-mentioned reasons lie within acceptable tolerance levels and are not covered under our quality guarantee.

 

Defective or Damaged Products

If you or you receive defective or damaged orders that were not caused by the content provided by you we will cover the costs of a new order. This includes:

• Damage to the delivered products

• Errors in the number or quantity of the delivered products

• Lack of quality of the delivered product

 

Return Policy

We currently do not support returns because the products you order are personalized and made specifically for each order. Should you want to submit a new order, you will be liable for the costs of the new order.

 

Lost Orders

For packages lost in transit, please get in touch with us within 30 days from the estimated delivery date.

 

Returned to Sender

For orders that are returned to the sender, please place a new order (no later than 30 days from the estimated delivery date) and get in touch with us so that we can report the problem.

 

Orders may be returned to the sender for the following reasons:

• Wrong Address: If you or your end customer provide an address considered insufficient by the courier, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.

• Rejected by the Recipient: If your customer rejects the shipment during the delivery, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.

• Unclaimed: If your customer is not able to receive their order at the address, the shipments may be available for pick up at their local post office or carrier pick-up point. Shipments that go unclaimed may be returned to the sender. For these cases, please place a new order and get in touch with us so that we can report the problem and arrange for the product price to be refunded for the new order (you will still have to pay for the shipping costs).